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Debit Card Information

Debit Card Information

Card Fraud Info

Debit Cards have become the most common and convenient way to transact business or make purchases on a daily basis. It’s important to know how to keep your card safe.   

CardValet is the answer! CardValet is your card, on your terms!

Get the mobile app that lets you control debit card usage and spending on the go.  CardValet helps you manage your finances, while protecting you from fraud, by controlling how, when and where your MTCU debit cards are used through your smartphone. You can turn your card on/off, set up GPS parameters for spending, block certain types of transactions, monitor children or student purchases, and receive alerts each time a purchase is made. You have complete control with your card.

What to do if you've lost your debit/credit card

Online shopping and other daily financial transactions have increased the reliance on electronic transactions processed with debit and credit cards. Because the cards provide access to your money and credit, you must act fast if they are lost or stolen. Federal law limits the amount of your liability based on how quickly you report that your cards were missing. Acting swiftly can help you avoid bounced checks, late payments, overdraft charges and other penalties.

Do a Quick Search

Take a few minutes to retrace your steps. Try to remember where you were when you last saw your cards. Check around your house, and place a call to the restaurant, gas station or store that you may have visited in the past few days. If the search fails to locate your lost cards, move to the next step immediately.

Report the Loss to the Credit Union or Credit Card Company

Once you believe that your cards are lost or stolen, call MTCU Lost or Stolen card number at 1-800-472-3272 and[MF1]  any applicable credit card companies as soon as possible to limit any potential liabilities. Cancel your missing cards and then request that new ones be issued. Change the PIN, log in and passwords on other accounts that use the same access codes as those on the missing cards. Experienced customer service representatives are ready to assist you.

Report Any Fraudulent Charges

Keep an eye on your credit union and credit card statements for any unauthorized transactions. If you notice anything unusual, write down the processing date, the amount and the name of the merchant. Contact the applicable financial institution to pass along the information about the fraudulent transaction so that they can conduct an investigation.

Update Your Automatic Payments

Contact creditors, insurers and other companies that receive regularly scheduled payments tied directly to your lost debit or credit card. Provide the company with the number and expiration date from your new card so that you can continue to receive goods and services.

A lost or stolen debit or credit card does not have to be a disaster. Knowing what to do and how to report the problem will minimize the severity of the situation and allow you to maintain control of your finances. If you would like more information on how to handle a lost or stolen bankcard, contact our office for assistance.

Traveling with your MTCU VISA Debit Card

Debit Card usage is restricted to US based transactions only. When traveling outside of the US please complete an MTCU Debit Card Travel Letter to enable PIN based usage while traveling overseas. 


Obtain convenient 24 access to your checking at any ATM ad with merchants who accept your card for point of sale purchases. Transaction amount is deducted from your checking account as if you had written a check.

  • No annual fee

  • No fees if the card is used at Permian Basin Chapter Alliance ATMs.

  • Nationwide FREE ATMs with qualified Kasasa Checking Accounts.



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600 W. Louisiana, Midland

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200 E. Austin, Kermit

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2110 Wall St., Midland

701 East FM Rd. 700, Big Spring


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