It's easy to get in touch with us.

When you need answers and assistance, the worst thing is waiting. We're here to help you however we can, whether you want to call, email or use online chat through MTCULive. If you would like to make an appointment with an MTCU employee use the blue MTCULive chat button and let us know the best time for you. Payments can be sent to MTCU, PO Box 7309 Midland, TX 79708

Have a Question or Just Want to Say Hello?

Call us at 432-688-7300 during our scheduled business hours.
Fax numbers are located with the branch information.
Have Questions?

For Your MTCU Relationship Bankers
Big Spring Street Branch
Carnelia (Nina) Williams
Emily King
Kimberli Felts 
Tony Garcia 

Midkiff Branch
Annica Hernandez
Kit Buckingham
Ginelle Quintana
Marina Armendariz

Midland Drive Branch
Nancy Jackson 
Senaida (Sandy) Marrufo
Miranda Ortega

For Your MTCU Loan Officers
Maria Perez 432-688-7316
Allison Ramirez 432-688-7332

For Collections
Miquela Acosta 432-688-7341
Rudy Guevara 432-688-7343

Can't Find Your Debit Card or Fear It's Stolen?

You can turn your Debit Card On or Off using the CardValet App if you notice your card is missing, you can call 1-800-472-3272 to deactivate your card by phone or you can visit your nearest MTCU branch lobby and we can deactivate the card. To download the CardValet App visit the Apple App store or Google Play and search for CardValet

Want to Change Your Debit Card PIN?

Call 1-800-992-3808 for assistance if you wish to change your PIN by phone or you can visit an MTCU Branch location and a Relationship Banker can assist you.

Have a Question on how to verify your Auto Insurance?

Visit Verify My Auto Insurance
PO Box 792771
San Antonio, TX 78279

Important Phone Numbers

Lost or Stolen Debit Card or

to Activate a Debit Card


Lost or Stolen MasterCard


MasterCard Customer Service


Debit Card Fraudulent Case


Reset your Debit Card Pin #


PATT Automated Telephone Teller


Tru Stage

Auto/Home/Life Insurance


Bill Pay Customer Service


Want to Email Us?

[email protected]
Please use this simple form. We monitor incoming messages Monday through Friday, 8:30 a.m. to 5:00 p.m. Please do not include any personal identifying information (example: Social Security numbers or Account numbers.)   

Want to Chat Online?

Use the blue Text us chat button
We monitor incoming chats Monday through Friday, 9:00 a.m. to 5:00 p.m. Please do not include any personal identifying information (example: Social Security numbers or Account numbers.)