It's easy to get in touch with us.
When you need answers and assistance, the worst thing is waiting. We're here to help you however we can, whether you want to call or email.
Have a Question or Just Want to Say Hello?
Call us at 432-688-7300 in Midland, Texas, or toll-free at 1-800-962-4143 during normal business hours.
Have a Loan Question?
Your MTCU Personal Bankers
Kimberli Felts 432-688-7352
Natalie Vargas 432-688-7334
Miranda Ortega 432-688-7353
Your MTCU Loan Officers
Maria Perez 432-688-7316
Kathy Nguyen 432-688-7309
Destri Stailey 432-688-7303
For Home Equity Questions
Loretta Elliott 432-688-7355
Can't Find Your Debit Card or Fear It's Stolen?
You can turn your Debit Card On or Off using the CardValet App if you notice your card is missing, you can call 1-800-472-3272 to deactivate your card by phone or you can visit your nearest MTCU branch lobby and we can deactivate the card. To download the CardValet App visit the Apple App store or Google Play and search for CardValet
Want to Change Your Debit Card PIN?
Call 1-800-757-9848 for assistance if you wish to change your PIN by phone or you can visit an MTCU Branch location and an MSR can assist you.
Have a Question on how to verify your Auto Insurance?
Visit Verify My Auto Insurance
Want to Email Us?
Please use this simple form. We monitor incoming messages Monday through Friday, 8:30 a.m. to 5:30 p.m. Please do not include any personal identifying information (example: Social Security numbers or Account numbers.)