You use your debit card every day for convenient purchases and other transactions. Here's how to keep it safe.
Get the CardValet App
CardValet helps you manage your finances, while protecting you from fraud, by controlling how, when and where your MTCU debit card is used through your smartphone. You can turn your card on/off, set up GPS parameters for spending, block certain types of transactions, monitor children or student purchases, and receive alerts each time a purchase is made.
Lost Debit or Credit Card
Here's what you need to do:
- Take a few minutes to retrace your steps. Try to remember where you were when you last saw your cards. Check around your house, and place a call to the restaurant, gas station or store that you may have visited in the past few days. If the search fails to locate your lost cards, move to the next step immediately.
- Once you believe that your cards are lost or stolen, call MTCU at 1-800-472-3272 and any applicable credit card companies as soon as possible to limit any potential liabilities. Cancel your missing cards and then request that new ones be issued. Change the PIN, login and passwords on other accounts that use the same access codes as those on the missing cards. Experienced customer service representatives are ready to assist you.
- Keep an eye on your credit union and credit card statements for any unauthorized transactions. If you notice anything unusual, write down the processing date, the amount and the name of the merchant. Contact the applicable financial institution to pass along the information about the fraudulent transaction so that they can conduct an investigation.
- Contact creditors, insurers and other companies that receive regularly scheduled payments tied directly to your lost debit or credit card. Provide the company with the number and expiration date from your new card so that you can continue to receive goods and services.
A lost or stolen debit or credit card does not have to be a disaster. Knowing what to do and how to report the problem will minimize the severity of the situation and allow you to maintain control of your finances. If you would like more information on how to handle a lost or stolen bankcard, contact our office for assistance.
Traveling with your MTCU VISA® Debit Card
While traveling with your MTCU VISA® Debit Card, Debit card usage is restricted to U.S.-based transactions unless you complete an MTCU Debit Card Travel Letter to enable PIN based usage while traveling overseas. When traveling inside the U.S., please use your pin number to minimize card restrictions